Accessibility Statement

Our commitment to accessibility

MBS Accounting Ltd wants our website and digital services to be straightforward, understandable and usable by as many people as reasonably possible.

Accessibility is part of providing a professional service. We recognise that people access information in different ways and may use assistive technology, keyboard navigation, magnification, alternative formats or other adjustments.

Our aim is practical accessibility. If something on our website prevents you from accessing information or using our services, please tell us. We will work with you to understand the barrier and consider a reasonable alternative or adjustment.

Current accessibility status

We are developing and reviewing the MBS Accounting website with recognised accessibility principles in mind.

Technical target

WCAG 2.2 Level AA

We use the Web Content Accessibility Guidelines version 2.2 at Level AA as the technical benchmark toward which we are working.

Current position

Formal conformance not yet claimed

We do not currently state that the entire website has been independently audited or formally confirmed as fully conformant with WCAG 2.2 AA.

How we approach accessibility

We aim to make accessibility part of the way the website is designed, written and maintained rather than treating it as a separate feature.

Perceivable

Information should be presented in ways that users can perceive, including people who use assistive technologies or different display settings.

Operable

Website controls and navigation should be usable without unnecessarily depending on a mouse, precise movement or a particular device.

Understandable

Content, navigation and instructions should be clear, predictable and written in language that helps people understand what they need to do.

Robust

We aim for website content to work reliably across modern browsers, devices and assistive technologies.

Responsive

Pages should adapt appropriately across desktop, tablet and mobile screen sizes without making information unnecessarily difficult to access.

Human support

Where a digital route does not work for someone, we want there to be a clear way to contact us and discuss another reasonable way to access the service.

What we aim to support

As the website develops, we aim to make its core content and functionality accessible in the following ways.

Keyboard navigation

Core navigation, links and interactive controls should be usable without requiring a mouse wherever reasonably practicable.

Clear focus states

Interactive elements should provide a visible indication when they receive keyboard focus.

Readable text

We aim to use clear typography, appropriate spacing and layouts that remain understandable when text is enlarged.

Colour and contrast

Important information should not rely on colour alone, and we aim to maintain sufficient contrast between important text, controls and their backgrounds.

Meaningful structure

Headings, page sections, links and other content should follow a logical structure that helps people navigate and understand the page.

Images and graphics

Informative images should have appropriate text alternatives where those alternatives are necessary to understand the content.

Forms

Forms should provide understandable labels, instructions and error information wherever possible.

Responsive content

We aim for important website information and controls to remain usable across commonly used screen sizes, including mobile devices.

Using the website in a way that suits you

Your browser, operating system and device may provide accessibility features that can make websites easier to use.

Zoom and text size

You may be able to enlarge text or zoom the page using your browser or device settings.

Keyboard controls

Many browsers allow you to move between links, buttons and form controls using the keyboard.

Screen readers

Screen-reading technology can interpret structured page content and provide it through speech or other output.

Display preferences

Your operating system or browser may allow you to adjust contrast, colour, text size, motion or other display preferences.

Accessibility standard

We use the Web Content Accessibility Guidelines as an important reference point when considering digital accessibility.

WCAG 2.2 TARGET: LEVEL AA

WCAG provides internationally recognised guidance for making web content more accessible to people with disabilities.

We are working toward Level AA as an appropriate benchmark for the MBS Accounting website.

You can read more about WCAG 2.2 on the W3C website .

Accessibility review and known limitations

The website continues to develop and we have not yet completed a formal independent accessibility audit covering every page, component and user journey.

This means there may be accessibility barriers that we have not yet identified or documented.

If you encounter a problem, please tell us. Your feedback can identify practical barriers that are difficult to find through technical testing alone.

Third-party platforms and content

Some parts of our digital service may involve technology provided or operated by other organisations.

Client portal

Our client portal or related document-sharing functionality may use third-party technology with its own accessibility characteristics.

Live chat

Website chat functionality may be provided through a third-party service and some aspects of that interface may be controlled by the provider.

Embedded content

External videos, maps, documents, social-media content or other embedded resources may be subject to the accessibility of the originating platform.

Linked services

Websites reached through external links are operated independently and are not controlled by MBS Accounting.

If a third-party tool prevents you from completing something important with MBS Accounting, contact us and explain what you are trying to do. We will consider whether we can provide a reasonable alternative route.

Information in another format

If information on our website is difficult for you to access, tell us what you need and what format would help.

Where reasonable and practicable, we will consider providing information in another accessible form.

Larger text

Plain-text information

Accessible digital document

Information explained by telephone

Alternative document format

Another reasonable adjustment

Report an accessibility problem

If you find part of the MBS Accounting website difficult to use, cannot access information or believe an accessibility issue is preventing you from using our services, please contact us.

Tell us what happened

If possible, tell us which page or feature you were using, what went wrong and what device or assistive technology you were using.

Tell us what you need

Explain what you were trying to access or complete. This helps us consider the most useful practical adjustment or alternative.

Email: support@mbsaccounting.com

Reasonable adjustments

We recognise that disabled people may sometimes need reasonable adjustments in order to access information or use a service without being placed at a substantial disadvantage.

If you require an adjustment when communicating with MBS Accounting or using one of our services, please tell us. We will consider the circumstances of the request and what reasonable steps can be taken.

Accessibility needs differ from person to person, so we encourage you to explain what would make the service work better for you.

How we intend to improve accessibility

Accessibility is an ongoing process rather than a one-time website task.

Review

Review important pages, navigation and user journeys as the website develops.

Identify

Identify technical, design and content barriers that could make the site unnecessarily difficult to use.

Prioritise

Prioritise improvements according to their impact on people’s ability to access information or services.

Improve

Make reasonable improvements when pages, components and digital services are updated.

Listen

Use accessibility feedback from clients and website visitors to help identify problems and improve future design decisions.

Further support

We would prefer to resolve an accessibility concern directly wherever possible. If you have contacted us and remain concerned about discrimination or your equality rights, independent information is available from the Equality Advisory and Support Service.

Equality Advisory and Support Service: GOV.UK — Equality Advisory and Support Service